In foreign trade business, we generally use PI as a contract. Both parties will produce a PI that meets the required details for the order details. After confirmation by both parties, the PI will be used as the basis for production. Therefore, you must pay special attention to the details when receiving the PI: for example, we are a manufacturer of stainless steel tumbler. All PIs from our family will include product name, product pictures, materials, materials, surface technology, whether there is a LOGO, what material the lid is made of, the actual picture of the lid, packing quantity, order quantity, gross net weight, and of course the most important is the unit price. All contract details will not be displayed in the PI for no reason. As long as they are displayed in the PI, you must pay attention to them during the review.

As a foreign trade factory, our quotation is also quite professional. All details involving price costs will be displayed. If you have your own ideas when receiving the quotation, you should communicate with us immediately. For example, if our quotation is for the painting process and you need the powder coating process, then we will make modifications according to your requirements. If our quotation includes the standard lid and you require a higher-level lid, you must also make a request on the spot. We will make modifications based on your feedback until we reach an agreement and generate a contract.

Recently, we encountered such a situation: we provided our stainless steel tumbler/mug samples and made a quotation with stainless steel tumbler pictures based on the details of the samples. The customer did not raise any objections after received our quotes,and placed a PO, which only included the product name and unit price, and told us that what they wanted was the same as the sample. We combined the product name and price on the quotation to the customer and issued the corresponding PI to the customer. We email the PI and remind him to confirm it. The customer paid the deposit directly without any response and asked us to start production. We thought that the customer was just too lazy to confirm the PI by email, and the deposit payment meant that the contract had been accepted. Therefore, we arranged for material preparation and production after the deposit received, and urged the customer to provide the color list as soon as possible.

A week later, the customer gave us a color list of the products. We were shocked to find that the details of the products were different from our PI. After repeated urging, the customer said that the color list he provided was the correct product approved by them. The loss had already occurred , for the materials could not be used. After we reconfirmed the details with the customer, we modified the PI and sent it to the customer, urging him to confirm. He still did not reply to the email, only saying on WhatsApp that production could be carried out. This time, we were afraid of problems, and insisted on repeatedly urging the customer to confrim us by email or we can’t start the production.  

Only half a day later, the customer said that they want to version the order: 5 shapes deleted into 3 shapes, and the total number of orders increased. Because the previous materials had been prepared (it had been half a month since the deposit was received) and some materials had been returned to the factory, there is twice cost loss occur for the modify

We modified the order again, pointed out the loss, and sent the version3 PI to the customer again, urging them to confirm. This time, we finally got Approved by email. We arranged production and color proofing in a hurry. The color proofing was successfully confirmed. We further arranged laser LOGO proofing. After the sample pictures were sent to the customer and confirmed, just half an hour later, the customer said again: We want to change the color, blue change into green! We confirmed the progress with the production, know the color progress had not been arranged yet. We agreed to change the color and asked the customer to give us a new color list. We found that it was incomplete. At the same time, they changed the LOGO on the of the red product.We ask the customer to resend the whole color list of the shape to as the final reference. And ask they to speed the package design asap. It had been two months since the customer paid the deposit at this moment.

Finally, we waited for the packaging design and found that all the parameters in the design indicated that it was a leak-proof lid, but in fact , the lid of two shape was only dust-proof but not leak-proof. When reminding this, the customer was surprised: We need a leak-proof lid, why don't you give us a leak-proof lid? I was also shocked to find that the customer never check the PI I sent to him again and again, even though I reminded them to confirm the details. After more than an hour of communication, the customer agreed to follow the PI and they changed the design. Because more than two months had passed, most of the accessories such as lids had been purchased. Suddenly changing the lids would require dealing with the existing lids, which would be another loss.

Now, we are waiting for the update the packaging design. I hope there is no problem will occur in the future and the shipment will be smooth. After this incident, reviewing the contract is a very important and indispensable thing. At the same time, if you don’t want to be troubled, you can directly add the picture of the stainless steel mug you want when placing an order. When making the PI, we will make adjustments based on your satinless steel tumbler pictures you actually need. Another point is that there is always a reason for every email sent by the factory. However, you must take the time to carefully check the emails from factory and make necessary replies to avoid order errors and losses.

Email: sales02@jiuruihousewares.com

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